Shipping policy
At TJ's Pet & Equestrian, we aim to process and dispatch your order as quickly as possible. Please read the information below for details about our delivery service.
Order processing
Orders are normally processed and dispatched within 1-3 business days of receiving payment.
Orders placed on weekends or UK public holidays will be processed the next working day.
During busy periods, promotions, sales or holiday periods, processing times may take a little longer. We will do our best to keep you informed of any significant delays.
UK Delivery
We currently offer delivery across the UK.
Our available delivery options and prices will be shown at checkout before you complete your purchase.
You can contact us for estimated delivery times.
Please note that delivery times are estimates and are not guaranteed. Once your order has been dispatched, delivery is handled by the relevant courier or postal service.
Delivery charges
Delivery charges are calculated based on the items in your order and delivery service selected.
The applicable delivery cost will be displayed at checkout before payment is taken.
Free delivery: On all order over £50
Tracking
Where a tracked delivery service is used, you will receive tracking information once your order has been dispatched.
Please allow some time for tacking information to become active after your order has been collected by the courier.
Delayed or missing orders
If your order has not arrived within the expected delivery timeframe, please contact us at sales@tjsequestrian.com and provide your order number.
We will investigate the delivery with the relevant courier and do our best to resolve the issue as quickly as possible.
If an order is confirmed as lost in transit, we will arrange an appropriate resolution in accordance with your consumer rights.
Incorrect delivery information
Please ensure that your delivery address and contact details are correct before completing your order.
If you provide an incorrect or incomplete address and your parcel is returned to us, we may contact you to arrange redelivery. Additional delivery charges may apply subject to your statutory rights.
Damaged parcels
If your parcel arrives visibly damaged, please contact us as soon as possible.
Where possible, take photographs of the packaging and the item/s and send them to us along with your order number. This will help us investigate the issue with the courier.
Your statutory rights are not effected by this process.
We currently do not ship internationally. We ship to UK Mainland only.
Contact us
If you have any questions about delivery or your order, please contact TJ's Pet & Equestrian at:
Email: sales@tjsequestrian.com
Phone: 07470 088388
We are always happy to help.
Policy last updated: September 2026